Version: 1.0 · Last updated: 2026-06-24
Installation
Installation is a one-time engagement at €1,990, delivered remotely and capped at two days of work, on a customer-prepared host that already meets the system requirements. We install the software; we do not prepare the environment (hardware, operating system, network, power). It applies to either licence flavour — perpetual or subscription.
New-version installation
Installing a new version or upgrade on your behalf is a paid Professional Service at the same rate as the initial installation. Self-install is free and the default path: a Support Plan makes updates available to you, and you apply them yourself unless you ask us to do it.
Corporate-VPN access support
Access to your deployment over a corporate VPN is supportable only as a Professional Service, by quote, because it carries ongoing upkeep on our side — indicatively around one person-day per month. Day-to-day support is otherwise delivered through the in-product Support Module.
Integration, training, and custom development
Integration work, training, and custom development are arranged by quote or statement of work. Scope, price, and timeline are fixed per engagement before work begins.
Professional Services are not software support
Professional Services are separate from the software support and SLA at Support / SLA terms. They are scoped by a separate order or quote, not by a Support Plan, and they do not change anything in the EULA or the SLA. Refund treatment for these engagements is set out in the Refund & Cancellation Policy.